About the Role

We are seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for our strategic customers. In this role, you will combine deep technical knowledge with strong customer relationship skills to ensure customers derive maximum value from our product. You will act as a key link between engineering, product, and customer success, driving adoption, resolving complex technical issues, and providing proactive recommendations to help customers succeed long-term.

Key Responsibilities

Customer Partnership & Onboarding

Lead technical onboarding and define success metrics

Build strong relationships with customer engineering and DevOps teams

Adoption & Enablement

Guide customers through best practices, configuration, and technical integrations

Enable customer success through proactive support and solution architecture

Support & Escalation Management

Act as the primary technical point of contact for escalations

Troubleshoot infrastructure, performance, and cost-related issues

Insights & Optimization

Analyze usage data to identify inefficiencies and recommend optimizations

Conduct architecture reviews and regular technical health checks

Internal Advocacy

Represent customer needs and feedback internally to influence product roadmap

Partner with Product, Engineering, and Sales to align solutions with customer goals

Requirements

Must-Have

3+ years in a technical customer-facing role (e.g., TAM, Solutions Engineer, DevOps Consultant)

Strong knowledge of cloud infrastructure (AWS, GCP, or Azure), Kubernetes, and DevOps practices

Understanding of cloud cost optimization or FinOps concepts

Fluent in English (spoken and written)

Excellent communication, presentation, and stakeholder management skills

Experience working with enterprise customers in technically complex environments

Nice-to-Have

Proficiency in additional languages such as French, German, or Portuguese

Technical background in software engineering, SRE, or cloud architecture

Desired Traits

Strong problem-solving skills and technical curiosity

Customer-centric mindset with a bias for action

Highly organized and self-driven

Comfortable in a fast-moving, early-stage startup environment

An “all it takes” state of mind